Service delivery policy
Last updated November 14, 2026
In short
All our services are delivered online. We ship nothing physical. Your proposal lists each deliverable, its milestone and its target date.
You review every milestone before it counts as delivered, and at the end you receive the source code, the live software and every account it runs on.
What we deliver
IZM Tech provides software design, development, automation and technical support services. Depending on your project, delivery includes some or all of:
- A live website or web app at your domain
- Mobile apps published to the Apple App Store and Google Play under your account
- Source code in a Git repository owned by you
- Admin access to hosting, databases and third-party services set up for you
- Written documentation and, where agreed, a recorded walkthrough
No physical goods are shipped, so there are no shipping costs or delivery addresses.
When work starts
Work starts on the date in your proposal, usually within 5 business days of your first payment. Care plans start within one week of the first monthly payment.
Timelines and milestones
Each proposal splits the work into milestones with target dates. Typical timelines are listed on our pricing page. We share progress on a live preview link and in a weekly update.
If a date is going to slip, we tell you in advance with a new date and the reason. If a delay is caused by waiting for something from you, such as content, feedback or account access, the timeline moves by the same amount.
Review and acceptance
When we deliver a milestone, you have 5 business days to review it and request fixes against the agreed scope. We make those fixes at no cost. A milestone counts as accepted when you approve it, or after 5 business days if you haven't raised any issues.
Handover
At the end of a project we transfer ownership of the code repository, domains, app store listings and hosting accounts to you, if they are not already in your name, and send a written handover summary by email. Delivery is confirmed by that email.
Support after launch
Launch packages include 30 days of fixes after launch, and Build packages include 60 days. After that, you can continue with a Care plan or request changes as a new proposal.
Where we work
We work remotely with clients worldwide, except where US law prohibits it. See “Legal and export restrictions” in our terms of service.
Contact
IZM LLC (trading as IZM Tech)
5904 Jessamine St, Ste A15, Unit A36
Houston, TX 77081
United States
Email: support@izm-tech.com
Phone: +1 (505) 528-8113