Terms of service

1. Who we are

This website and the IZM Tech services are provided by IZM LLC, a limited liability company formed in New Mexico, United States (“we”, “us”). “You” means the person or business using this website or buying our services.

2. Using this website

You may use this website to learn about our services and contact us. Don't attempt to disrupt it, gain unauthorised access, or copy its content for commercial use without our permission. Information on this site is general; prices are starting points and your proposal sets the price you pay.

3. Proposals

Every engagement starts with a written proposal that sets out the scope, deliverables, price, milestones and timeline. The proposal becomes binding when you accept it in writing or pay its first invoice. If the proposal and these terms conflict, the proposal wins.

4. Prices and payment

• All prices are in US dollars (USD) and exclude applicable sales taxes, which are shown separately on your invoice.
• We invoice by milestone as described in your proposal. Care plans are invoiced monthly in advance. We don't sell annual prepaid plans.
• Payments are processed by Stripe. Card and bank details are entered on Stripe's secure pages and handled under Stripe's privacy policy. Charges appear on your statement as IZM TECH.
• Invoices are due within 7 days. If an invoice is more than 14 days overdue, we may pause work until it is paid, after telling you in writing.

5. Changes to scope

If you want something that isn't in the proposal, we send a written change request with any extra cost and time. Nothing extra is billed unless you approve it.

6. Your responsibilities

You agree to provide the content, access and feedback the project needs in good time, and confirm you have the right to use any material you give us, such as logos, text, images and data.

7. Ownership

When an invoice is paid in full, you own the code, designs and content we created for you under it. We keep ownership of our general tools, know-how and code that existed before your project, and grant you a permanent licence to use any of it included in your deliverables. Open-source components remain under their own licences. We will only show your project in our portfolio with your permission.

8. Confidentiality

We keep your business information, data and unreleased plans confidential, use them only to deliver your project, and are happy to sign your NDA before a project starts.

9. Third-party services

Projects often rely on services such as hosting providers, app stores, payment providers and AI models. Their fees are charged to your account or passed on at cost, as stated in your proposal, and their own terms apply.

10. Warranty

We perform our services with reasonable skill and care and fix, at no cost, any defect you report during the support period included in your package. Apart from that, deliverables are provided as is, and we don't guarantee specific business results.

11. Limitation of liability

To the extent the law allows, our total liability for any claim relating to a project is limited to the amount you paid us under that project's proposal, and neither party is liable for indirect or consequential losses such as lost profits.

12. Cancellations and refunds

You can cancel at any time. Refunds are handled under our refund and cancellation policy, and delivery under our service delivery policy.

13. Legal and export restrictions

We comply with US export control and sanctions laws. We do not provide services to people or organisations on US government restricted-party lists, or in countries and regions subject to comprehensive US sanctions. We don't build software intended for illegal activity, and you agree not to use our deliverables for any unlawful purpose.

14. Promotions

A discount or promotion applies only when it is stated in writing on this website or in your proposal, together with its conditions and end date. Promotions can't be combined unless that is stated, and have no cash value.

15. Governing law and disputes

These terms are governed by the laws of the State of New Mexico, United States. If a disagreement arises, we will both first try to resolve it in good faith for 30 days before starting any formal proceedings.

16. Changes to these terms

We may update these terms and will change the date at the top when we do. The version in place when you accepted your proposal applies to that project.

Contact

IZM LLC (trading as IZM Tech)
5904 Jessamine St, Ste A15, Unit A36
Houston, TX 77081
United States

Email: support@izm-tech.com
Phone: +1 (505) 528-8113