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TechIZM Tech

Refund and cancellation policy

Last updated November 14, 2026

In short

Cancel before we start and you get your first payment back in full. Cancel during a project and you get back everything you paid for work not yet done, plus all the work completed so far.

Care plans can be cancelled any time before the next billing date and are not renewed after that.

This policy applies to all services sold by IZM LLC under the IZM Tech brand. Your written proposal may add to it but will never give you fewer rights than are described here.

Project cancellations

Before work starts

If you cancel before the start date in your proposal, we refund your first payment in full.

After work has started

You can cancel at any time by emailing us. When you do, we:

  1. Stop work within one business day.
  2. Hand over everything completed so far: code, designs, files and account access.
  3. Refund every payment made for milestones that have not started.
  4. For the milestone in progress, keep only the portion that covers work already done, calculated from the hours recorded, and refund the rest.

Payments for milestones that were delivered and accepted are not refundable.

If we don't deliver what we agreed

If a milestone does not match what your proposal describes, tell us in writing. We will fix it at no cost. If we cannot fix it within 14 days of your notice, we refund the full amount paid for that milestone.

Care plan cancellations

  • Care plans renew monthly. Cancel any time before your next billing date by emailing support@izm-tech.com, and you won't be charged again.
  • Your plan stays active until the end of the month you have already paid for.
  • We don't refund partial months, except: if you cancel within 7 days of your first payment and we haven't done any work yet, we refund that payment in full.
  • Unused hours don't carry over to the next month and aren't refundable.

How to request a refund

  1. Email support@izm-tech.com with your invoice number and the reason for the request.
  2. We confirm the amount within 2 business days.
  3. We issue approved refunds through Stripe to the card or bank account you paid with. Most banks show the refund within 5–10 business days.

Refunds are made in US dollars (USD). If you paid from an account in another currency, the amount you receive can differ slightly because of your bank's exchange rate.

Billing disputes

If a charge looks wrong, please contact us first. We reply within 2 business days and will correct any billing error straight away. Charges appear on your statement as IZM TECH. You can still contact your bank at any time; if a dispute is opened, we will respond to it with your proposal, invoices and delivery records.

See also our service delivery policy and terms of service.

Contact

IZM LLC (trading as IZM Tech)
5904 Jessamine St, Ste A15, Unit A36
Houston, TX 77081
United States

Email: support@izm-tech.com
Phone: +1 (505) 528-8113